New National Scam Response Centre Launching January 2026

Prime Minister Anwar Ibrahim will officially launch a new National Scam Response Centre (NSRC) in January 2026, marking a significant step in Malaysia's coordinated effort to combat fraud and protect citizens from increasingly sophisticated scams.

This development underscores the government's commitment to addressing the growing threat of scams across the country. The establishment of this dedicated centre reflects recognition that scam-related crimes require specialized, coordinated responses involving multiple agencies and resources.

What the New Centre Means for Malaysians

The NSRC will serve as a centralized hub for scam response and coordination. Such dedicated centres typically facilitate faster information sharing between law enforcement agencies, financial institutions, and telecommunications providers—key elements needed to investigate and prevent fraud effectively.

For victims and the general public, the launch represents an opportunity for more streamlined reporting and support mechanisms. Malaysians who have fallen victim to scams or wish to report suspicious activity will benefit from having a dedicated response infrastructure.

Current Reporting Channels

While the new centre prepares for launch, Malaysians can continue using existing official channels to report scams:

NSRC Hotline: 997 – Available for reporting scam cases
PDRM Semak Mule (semakmule.rmp.gov.my) – Royal Malaysia Police's official verification portal for checking legitimacy of calls, messages, and organizations

These channels remain your safest way to report suspected fraud or verify if a contact claiming to be from a legitimate organization is genuine.

What to Do

Report immediately: If you or someone you know has been scammed, contact the NSRC hotline at 997 without delay. Early reporting can help authorities freeze accounts and prevent further losses.
Verify before trusting: Use PDRM Semak Mule to verify any suspicious calls, text messages, or claims about organizations. This free service helps confirm whether contacts are legitimate.
Share awareness: Help protect your community by sharing information about common scams with family members, friends, and colleagues.
Remain vigilant: Watch for red flags such as unsolicited calls demanding personal information, pressure to act quickly, or requests for payment via untraceable methods.
Stay informed: Keep up to date with the latest scam trends and tactics through official government channels and trusted anti-scam awareness sources.

Frequently Asked Questions

Q: When will the new NSRC officially start operations?
A: The National Scam Response Centre is scheduled to be launched by Prime Minister Anwar Ibrahim in January 2026. Details about any changes to reporting procedures will be communicated through official channels.

Q: Can I still use the 997 hotline before January 2026?
A: Yes. The current NSRC hotline at 997 continues to operate. You should use this number to report scams immediately when you become aware of fraudulent activity.

Q: What should I do if I've already been scammed?
A: Report to 997 as soon as possible, even if the scam occurred some time ago. Contact your bank or financial institution immediately to report unauthorized transactions and request account freezes. Use PDRM Semak Mule to verify if the organization that scammed you is legitimate, and consider filing a police report.

Q: Is PDRM Semak Mule free to use?
A: Yes, PDRM Semak Mule (semakmule.rmp.gov.my) is a free service provided by the Royal Malaysia Police. It allows you to verify calls, messages, and organizations without charge.

Q: What types of scams does the NSRC handle?
A: The NSRC is designed to respond to all types of scams, including phishing, investment fraud, impersonation scams, loan scams, and other forms of financial fraud targeting Malaysian citizens.

The launch of the National Scam Response Centre in January 2026 represents progress in Malaysia's anti-scam infrastructure. However, prevention remains every citizen's responsibility. Stay alert, verify before trusting, and use official channels to report suspicious activity. Your awareness and caution are your best defences against scammers.