National Scam Response Centre Now Available 24/7

The National Scam Response Centre (NSRC) has expanded its operations to run 24 hours a day, 7 days a week, according to reporting by The Star. This development marks an important step in Malaysia's ongoing effort to combat fraud and protect citizens from increasingly sophisticated scams.

The round-the-clock availability of the NSRC means that victims and members of the public can now report scams, seek assistance, and access support at any time—whether during business hours or outside them. This is particularly significant given that scammers often operate across different time zones and may target Malaysians at various hours of the day and night.

The expansion reflects growing recognition of the scale and urgency of scam-related issues affecting Malaysian households and businesses. By maintaining continuous operations, the NSRC can respond more quickly to reports, potentially helping to freeze accounts, halt fraudulent transactions, and protect other potential victims before further damage occurs.

What to do

If you believe you have fallen victim to a scam or have encountered suspicious activity, you should take action immediately:

• Contact the NSRC hotline at 997 to report the scam. This service is now available 24/7, so do not hesitate to call regardless of the time of day.
• Provide detailed information about the scam, including how you were contacted, what personal or financial information may have been compromised, and any transaction details.
• Check your accounts for unauthorized transactions and contact your bank or financial institution immediately if you notice suspicious activity.
• Preserve evidence such as messages, emails, screenshots, or call records that may help authorities investigate the scam.
• File a police report through PDRM Semak Mule at semakmule.rmp.gov.my if you have suffered financial loss or believe a crime has been committed.

The NSRC hotline 997 is the primary channel for scam reporting in Malaysia. Whether you are a victim seeking immediate help or a concerned citizen wanting to report suspicious activity you have encountered, this hotline can connect you with trained personnel who understand scam tactics and can guide you through the next steps.

For those who prefer to file reports online or check the status of previous reports, PDRM Semak Mule (semakmule.rmp.gov.my) provides a digital platform for police-related matters, including scam complaints. This complements the hotline service and gives the public multiple ways to engage with authorities.

Remember that scammers are persistent and creative. They may impersonate government agencies, banks, or trusted organizations. If you receive unsolicited contact asking for personal information, passwords, or money, treat it with suspicion. Legitimate organizations will never ask for sensitive details via unsolicited calls, messages, or emails.

The 24/7 availability of the NSRC is a resource for all Malaysians. Whether you need immediate assistance or want to report a scam you have heard about, the hotline 997 is there to help. Stay vigilant, stay informed, and report suspicious activity promptly.